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Author Topic: Black Tree Design Ordering Problems  (Read 1026 times)

Offline mr chumley warner

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Black Tree Design Ordering Problems
« on: August 06, 2017, 12:03:57 PM »
Gents ,

I don't usually aim to shame , but I placed an order with Black Tree for 20 Entlings over a month ago, and no response,

their website only has a contact form, which they don't respond to...

What do I do?

Anyone know anyone at this company or how i can get any replyf rom them?

They don't list a phone number...

I'm quite peeved
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Offline Von Trinkenessen

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Re: Black Tree Design Ordering Problems
« Reply #1 on: August 06, 2017, 01:28:15 PM »
Check out TMP for the ongoing saga.
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Offline mr chumley warner

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Re: Black Tree Design Ordering Problems
« Reply #2 on: August 06, 2017, 02:18:21 PM »
I cant see a search TAB on their website... and can't be bothered to fill in the membership forms..

Can you enlighted me?

Is there a problem?

To be fair i don't even know if i was billed , as i paid with Paypal,

I just want to know if they are going to fulfill my order .... any communication would be nice
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Offline GamesPoet

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Re: Black Tree Design Ordering Problems
« Reply #3 on: August 06, 2017, 02:21:45 PM »
I've not had a significantly bad experience with them.  Sometimes they take a bit longer than other miniature outfits, yet they've always come through.

I'm told if you're into facebook, they've been known to respond that way.  Might have an email address that I can send along to you, let me see.
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Offline Drakenhof

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Re: Black Tree Design Ordering Problems
« Reply #4 on: August 06, 2017, 05:17:08 PM »
Hi, I quote you the answer I made in a topic regarding BTD: http://warhammer-empire.com/theforum/index.php?topic=52198.msg1014487#msg1014487

Quote from: Drakenhof
[...] An advise: there is the issue of the orders. They don't have (or at least didn't some time ago) an updated stock on their website, so I would strongly recommend you to check with them via mail before make an order.

Last time my order was delayed at total of two months... As far as I know, I am not not the only one that suffered some trouble of this kind. Nevertheless, they had a very nice detail, and after one month of delay they offered me a freebie pack as compensation (valued around 18).

I have checked my email, I made the order aprox. two years ago, maybe the directions I give you have changed:

- When I made the order I got a mail from this direction: ordersuk [at] blacktreedesign [dot] com

- Also, the mail who answered later me regarding the delay was: john [at] eoeorbis [dot] com

Hope it works and you receive your stuff! :icon_wink:

Offline Midaski

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Re: Black Tree Design Ordering Problems
« Reply #5 on: August 06, 2017, 08:37:20 PM »
They are a bit up and down with deliveries.

They used to be down in the West Country, and then John (Olsen) relocated to Texas and so they have two bases and I am not sure if that means they have moulding/casting facilities at both?
I seem to recall that there is a tie-in to Grendel up in Scotland as well who may cast some stuff for them.

I have used them a lot, and they have always delivered - sometimes it takes a while.
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Metal to Finecast - It is mostly a swap of medium. 

You mean they will be using Ouija boards instead of Tarot cards for their business plans from now on?

Offline ZeroTwentythree

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Re: Black Tree Design Ordering Problems
« Reply #6 on: August 06, 2017, 11:07:11 PM »
i'm in the US. I had one problem with delivery when they first moved to the US, but it was resolved. Nothing but great service since then.

Offline Zygmund

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Re: Black Tree Design Ordering Problems
« Reply #7 on: August 07, 2017, 01:34:20 PM »
They cast their miniatures in the USA, and IIRC do not carry big backlog in the UK. So European buyers often need to wait for the next shipment from the USA to reach the UK. This can take a month. In addition, they understandably try to fit many orders within that container, causing further delays as they wait for the orders & then cast those they do not have ready. The logistics of international trade can be taxing for a small business.

And they do not communicate such delays.

My order some two years back was delayed first a month. I then contacted them via Facebook, and they replied. Eventually the order came to me three months after I had paid.

My impression is that whenever they do a larger 50% sale over several ranges, they always receive more orders than they can handle, at least in the UK office. This causes delays. Facebook is a good place to whine about such delays, because their other customers will see it, and it would be bad service if they wouldn't reply, give reasons and/or give some extras as compensation.

All this said, I'd buy from them again, if I would want their product.

Just my 2d...

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Simulation over gaming. Because fantasy matters.

Offline mr chumley warner

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Re: Black Tree Design Ordering Problems
« Reply #8 on: August 07, 2017, 02:32:45 PM »
Thanks guys, i've e mailed both addresses , let's see if they reply...

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Offline mr chumley warner

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Re: Black Tree Design Ordering Problems
« Reply #9 on: August 10, 2017, 02:30:39 PM »
Had a reply, they misplaced the moulds....

gonna ship me 12/20 from stock holding , and 8 later when the moulds are located...

as yet no post arrived
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Offline mr chumley warner

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Re: Black Tree Design Ordering Problems
« Reply #10 on: August 14, 2017, 03:04:36 PM »
Ok so the models arrived, 14/20

very nice actually

like really good
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Offline GamesPoet

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Re: Black Tree Design Ordering Problems
« Reply #11 on: August 15, 2017, 12:20:19 PM »
Excellent.
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Offline Warlord

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Re: Black Tree Design Ordering Problems
« Reply #12 on: August 15, 2017, 03:34:44 PM »
That is good to hear. New sale I see also. Any advice anyone about best sales that they run?
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Offline ZeroTwentythree

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Re: Black Tree Design Ordering Problems
« Reply #13 on: August 15, 2017, 10:56:47 PM »
40% off is fairly frequent. 50% off is less common, if you don't mind waiting.

Offline Warlord

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Re: Black Tree Design Ordering Problems
« Reply #14 on: August 16, 2017, 02:04:58 AM »
I'm in no rush. Thanks 023 (and also thanks for your thread to really show off those crimson orcs)
Quote from: Gneisenau
I hate people who don't paint their armies, hate them with all my guts. Beats me how they value other things over painting, like eating or brushing teeth.

Offline Drakenhof

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Re: Black Tree Design Ordering Problems
« Reply #15 on: August 16, 2017, 02:30:53 AM »
Good to hear chumley!

Offline Midaski

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Re: Black Tree Design Ordering Problems
« Reply #16 on: August 16, 2017, 03:41:33 PM »
It is always best to wait your time from Black Tree - they do have constant sales and I have seen 70% on odd blisters on Thanksgiving or Black Friday sales.

Quote from: Gneisenau
Quote
Metal to Finecast - It is mostly a swap of medium. 

You mean they will be using Ouija boards instead of Tarot cards for their business plans from now on?