I bought some of their 28mm WW2 Germans on sale 35% off middle of January and they came by middle of February, which I hear is normal for them currently. My disappointment was when I bought a squad of the grenadiers (12 figures), I got 3 duplicates instead of all being different. Going to follow that up with them and see what they say.
I have a suspicion that, despite 'head office' being in Texas, all the casting is don ein the UK, so you americans may have the extra time for transatlantic travel.
I have the same suspicion.
Interestingly, they sell their squads of Germans in groups of 10 figures, so the 12 figures I rec'd were 2 extras. Guess saying something to them about the duplicates might be more than I should've. Oh well, didn't get a reply back either. Such is life. However, I do like what was received, and at some point need to get around to painting them. Got a chance this past weekend to play the new Two Fat Lardie rules called "Chain of Command" and that was fun. But now I'm digressing off the figures ... lol.