Here in the US the clever line they use is "we promised you speeds up to X".
Also, we have government enforced monopolies where only one cable company is allowed in each area. But that probably deserves its own thread.
Yes, they use that line. But to me "up to" 30 mbps = 20 mbps most of the time, 10 mbps at worst. not best ever result = 22, and normally around 2, frequently down to .7
What did they say when you called them?
"theres an over utilization fault, our planning team are meant to fix it" they keep on giving us an eta, then changing it.
and also a problem with our router, but they sent an engineer round and it did nothing.
I spent nearly an hour on the phone (Being charged £1.50 a minute) to my service provider the other day trying to cancel our package.
Waded all the way through their crap and he told me I could do it for free on an online chatroom with one of their salespeople.
So I basically sat on Messenger with some guy called Steve for another hour, acting all polite and crap; to finally be told we couldn't cancel more than a month in advance.
2 hours of my life wasted that I could have used to drink beer and paint swordsmen. A big fat mehhhhhhhhhh.
yup! We don't even have a landline, which is the entire reason I went with virgin- they do fibre optic broadband only without a landline. so I'm not calling their services from my mobile.
I'm emailing, chat messenging, and writing on their forum.
